Travel policy is the most important decision criterion for business travellers. Companies often pay double for extras due to lack of communication. Four out of five business travellers (79 per cent) report that their company’s travel policies have the greatest impact on their booking decisions. This was the result of a study conducted by the GBTA Foundation with the Global Hotel Solutions Provider HRS . Convenient, easy use (71 per cent) and costs (70 per cent) were in second and third place. It also revealed that companies often pay double for extras that have already been negotiated with suppliers, because travellers list these in their travel expense report once more. Better communication between travel management and travelling employees can help close these gaps. 500 business travellers from Europe and North America were surveyed for this study in the summer.

“The results show that travellers want to do what’s right. Companies can support them by communicating the travel policy through the right channels, at the right time, and by taking employee’s feedback into consideration,” says Andy Besent , Managing Director (UK & Ireland), HRS. “Convenient, easy use also affects the booking decisions of travellers – beyond single tools, companies should […]